Shipping Policy

Shipping Policy

Order Processing

Once an order has been successfully placed, preparation and fulfillment typically begin within 5 business days. After the package has been shipped, delivery usually takes 10–20 business days, depending on the destination country, shipping carrier, and local delivery services.

Note: International shipments may occasionally experience delays due to customs inspections, transportation disruptions, or other logistical circumstances beyond our operational control.

Order Tracking

After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout. You can use this tracking number on international parcel tracking platforms to monitor the progress and delivery status of your shipment.

Shipping Fees

  • Flat Rate: A shipping fee of $2.99 USD is applied to eligible orders.

  • Variations: In certain situations, shipping costs may vary depending on the delivery location, carrier requirements, or special logistical arrangements.

Shipping Destinations

Shipping services are available to most countries and regions worldwide. If delivery cannot be completed to a specific destination, you will be notified promptly. In such cases, possible solutions—including order adjustments or refunds—may be arranged.

Address Changes

If you need to update the shipping address after placing an order, the request must be submitted before 11:00 PM (PDT) on the same day the order was placed. After this time, the order may already be in processing, and modifications may no longer be possible.

Shipping Methods and Fulfillment

  • Business Days: Orders are processed and dispatched during regular business days only, excluding weekends and public holidays.

  • Dispatch Location: Products may be shipped from fulfillment facilities in Hong Kong or from international partner logistics centers to improve delivery efficiency based on inventory availability.

Contact Information

For questions related to shipping, delivery status, or logistics inquiries, please contact our support team:

  • Email: hello@theislandoffer.com

  • WhatsApp / Phone: +852 9345 6789

  • Registered Address: Room 501, 5/F, Shun Tak Centre, 168 Connaught Road Central, Sheung Wan, Hong Kong